DELIVERY INFORMATION

Where do you deliver in GCC?

We offer delivery across the major metropolitan areas of United Arab Emirates,  Saudi Arabia, Oman, Kuwait and Bahrain.

Please note that in case you live well beyond the city limits of the location you’ve selected then it may be necessary to collect your shipment or pick it up from the nearest courier office location.

If you’re unsure about whether or not your address is too far please make sure to call us on 800 2442 7467 – 800 CHIC SHOP to avoid delays.

How long will delivery take?

We have an average UAE delivery time of two working days. We normally ship within 24 hours on working days and our courier partners will deliver within 2-4 working.

International delivery may take up to 7 working days for delivery unless there is any issue at the customs.

Ordering by Credit Card / Debit Card will significantly increase your chances of getting faster day delivery as we won’t have to spend any time screening your order.

What are your delivery charges for UAE Customers?

The delivery is Free within UAE for all orders over AED 100. We also offer our UAE customers the option for Cash on Delivery payment.

We also give our UAE customers the flexibility of paying cash on delivery and swipe credit debit cards on delivery.

Shipping within UAE is free for all orders above AED 100 using any payment method, such as Credit / Debit Card, Cash On Delivery or Chic Shoes Online Credit.

Where do you deliver Internationally?

We ship worldwide to many locations, including USA, UK, Middle East, Europe, Asia, India and even Australia.

In case you would like a confirmation on your shipping location, please contact us and we will be happy to confirm the possibility of shipping to your location as well as other details involved.

We use reputed courier partners with tracking information to ensure that your order is delivered as efficiently as possible.

Can I collect my Online Order from your stores?

Yes, We offer a free express ‘Click and Collect’ service to collect your Online Order at any of our CHIC Brand Stores located across the UAE.

Simply select the desired store pickup location in the delivery options at checkout to avail of this service. You will be informed by our team once your order is ready for collection.

This service is advised for customers who are in remote areas or who are visiting the UAE for a limited time and would like to receive their order quickly.

What about international delivery charges?

We offer FREE delivery for customers within GCC for all orders over AED 399. Cash on Delivery is available for Saudi Arabia only.

For all other countries, International deliveries are charged based on weight of the product. We have partnered with best courier companies to offer best prices and fast delivery internationally.

For International Shipping Charges, the shipping cost estimate is available on Shopping Cart and Checkout page after products are added to cart. Customs Duty if applicable, would be payable by the customer on delivery.

RETURNS & EXCHANGES

How can I return an item from my Online Order?

We understand that in rarest cases you may not like what you bought for fitting/sizing issues or any other reason and would like to exchange/return what you bought with some other product from us.

In this case, please contact our customer support to initiate a return or alternatively raise a return request through your Online Account.

How do i raise an exchange or return request?

We intend to make it easy to shop online and to make exchange/returns hassle free. You can raise a return request from your Online Account against the item in your Order History.

You may also contact our Customer Support with your Order Details and we will immediately book your exchange or return request.

How are refunds processed?

In case you have paid for your order by Credit Card payment, we can either five you Online Credit or refund the amount back to your Credit Card.

For Cash on Delivery orders, we are unfortunately unable to refund the order by Cash and can process the refund amount by Online Credit only.

When Online Credit as a refund has been issued, you may check the amount in your Online Account and can use it to purchase another item.

All refunds will be processed after deducting the shipping charges as per the order.

What is the return period?

We have a no-questions-asked return notice period of 7 days from the date of delivery. So please raise a request for return within 7 days of delivery.

You may exchange the item for another size or model of your preference or else return the same for Online Credit in your account.

Are there any charges on the return or exchange?

For UAE and Saudi Arabia Customers, we have kept the First Exchange or Return request absolutely free to make it easy to exchange/return the product.

For International Returns, customers would have to pay the return & forward shipping cost for all international returns.

Under what conditions is a refund processed?

A return request needs to be raised within 7 days of delivery for your return to be successfully processed.

In addition the item should be received back to us unused, in a good condition and with all original labels, tags and boxes.

In case the item is received back used or in a poor condition, we reserve the right to reject the return accordingly.